Terms & Conditions
We cannot make any changes to your order once it has been placed (including item size/colour/quantity, shipping address and shipping method) so please double-check everything before you pay!


We use flat rate shipping costs within Canada. Our rates are subject to change.
Please contact fernwoodkids2020@gmail.com for US and International shipping rates.

Free shipping within Canada on orders over $150.

You will receive a shipping confirmation and tracking number as soon as your order has shipped.

We aim to ship within three business days of your order, though as we are a small family run company, during busy times or sales it may take longer.

If you want to pick up your order, you must use the Free Local Pickup option. If you do not use this option, your order will be shipped to you. Do not use this option unless you are local and can pick up in person, if used otherwise your order will be cancelled.

We want you to love our products as much as we do. If there is something that is not right about a product that you receive please let us know!
We will happily accept exchanges and refunds on unwashed, unworn items within 14 days of receipt, with the original tags and packaging intact.  If the item is "local pick up", this 14 days starts at time when the pickup email is sent.

All items purchased on sale (during a promotion, sale event, or with a discount code) are final sale - no returns, exchanges or store credit. No exceptions.

We do not offer price adjustments.

Please contact fernwoodkids2020@gmail.com for more information.